Episode 136

Mick Pollard Explains How (and Why) Platform Teams Track Developer NPS


July 25th, 2019

41 mins 38 secs

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About this Episode

We've all seen those Net Promoter Score (NPS) surveys ("On a scale of 0 to 10, how likely are you to recommend this product or service...") in our consumer lives. But what if platform teams collected NPS as a metric for developer satisfaction? In this episode, Mick Pollard (@aussielunix, which I totally mispronounced as "aussie linux"... think UNIX!) shares how using NPS shifted the mindset of a platform team. Instead of measuring on velocity, the team ran a simple NPS survey and was shocked at what they found.

Mick shares what the NPS represents, as well as how to go about running the survey. He also shares what needs to happen before and after the survey to build trust with developers and turn the metric into impact. Tune in to hear his recipe for success.

For complete show notes, go here: https://content.pivotal.io/podcasts/the-art-and-science-of-developer-net-promoter-scores-for-platform-teams